Due to ongoing Covid 19 safety measures put in place to protect our team, orders are currently being shipped two to three times a week via Royal Mail and UPS. Please check our courier's websites to see if there are any shipping issues in your area.
Please contact firstname.lastname@example.org if you have any concerns about your order. Thank you for your patience!
We offer two packaging options; 'Basic' and 'Luxe'. Select your desired option at checkout.
Basic packaging: Your garments are wrapped in recycled tissue paper and shipped in an unbranded cardboard box. This option is fully recyclable.
Luxe packaging: Your garments are protected inside a branded cotton dust bag, within an FSC recycled card luxury gift box. This is shipped in a cardboard box which is fully recyclable. Currently, only large gift box sizes are available, suitable for one or more garments.
Shipping costs are inclusive of packaging. Select the desired packaging and shipping service combination at checkout.
Standard shipping: Orders are shipped domestically and internationally using the quickest available tracked Royal Mail/overseas national postal system service.
Express shipping: Orders are shipped internationally using UPS's express carbon-neutral service. We recommend using this service if you require your order to arrive by a set date (please note, estimated delivery dates provided by couriers are a guide only).
United Kingdom – Special Delivery £9-11
Europe - Standard £13-26 / Express £21-42
Rest of the World – Standard £14-32 / Express £22-45
Free shipping within the UK will be applied automatically to orders with a value of £250 or more after any discounts have been applied.
Complimentary luxe packaging will be available to UK orders with a value of £450 or more after any discounts have been applied.
Once your order has been shipped you will receive a dispatch confirmation with the tracking number from the corresponding courier, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Estimated delivery times supplied by couriers are to be used as a guide only, and Studio Pia is not responsible for any courier delays.
For customers outside of the UK, please note that your order may be subject to import duties and taxes over which Studio Pia has no control, as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Studio Pia is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities. Please email email@example.com if you have any concerns about your order.
Studio Pia cannot accept any order cancellations once an order is dispatched or received at the customs point of the destination country. If a shipment is undeliverable at the destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at the destination at the recipient’s responsibility.
For any orders shipping outside of the UK, a list of contents is enclosed on the parcel for customs purposes, in order to make processing easier and faster. Please email us to discuss any gifts being sent outside of the UK.
We recommend staying up to date with the progress of your shipment in case there are any exceptions during transit. A signature is required for any goods delivered, at which point responsibility for the purchased goods is passed to you. If you request to waive the signature requirement, neither Studio Pia nor the courier company will hold any responsibility for a lost package. In the United States, all shipments are sent with a signed for service, however, couriers can legally deliver without requesting a signature.
If a package is marked as delivered but has not been received, Studio Pia will run a full investigation with our customer service team and the appropriate courier. In general, a resolution cannot be offered until a response is received by the courier, which can take several weeks.