Orders are shipped from our warehouse 9am-5pm Monday to Friday, via Royal Mail (Standard) or Parcelforce (Express) for UK orders, and via Royal Mail (Economy), FedEx (Standard US, Canada & Rest Of World) or UPS (Express) for international orders.
Orders placed after Friday 2pm will be shipped the following Monday. Please check our courier's websites to see if there are any shipping issues in your area. If you require an order for a specific date or want to avoid delays, we recommend shipping via UPS (express shipping).
Please contact email@example.com if you have any concerns about your order or require a delivery for a certain date. Thank you for your patience!
We offer two packaging options; 'Basic' and 'Luxe'. Select your desired option at checkout.
Basic packaging: Your garments are wrapped in recycled tissue paper and shipped in an unbranded cardboard box. This option is fully recyclable.
Luxe packaging: Your garments are wrapped in recycled tissue paper and placed inside our luxury Studio Pia gift box, which is then shipped in an unbranded cardboard box. This option is now fully recyclable. 100% organic cotton dust bags can be purchased separately.
Shipping costs are inclusive of packaging. Select the desired packaging and shipping service combination at checkout.
Domestic Standard Shipping: Orders are shipped domestically using the Royal Mail signed for tracked 48 hour service.
Domestic Express Shipping: Orders are shipped domestically using the Parcelforce signed for 24 hour service.
International Economy Shipping: Orders are shipped internationally using a tracked service provided by Royal Mail and your delivery countries domestic courier. Please note this may be a slower service.
International Standard Shipping: Orders are shipped internationally using the FedEx Global Mail service.
Express Shipping: Orders are shipped internationally using the UPS express service. We recommend using this service if you require your order to arrive by a set date (please note, estimated delivery dates provided by couriers are a guide only).
United Kingdom - Standard £5-12 / Express £10-17
Europe - Economy £10-17 / Standard £15-22 / Express £26-33
USA & Canada - Economy £15-22 / Standard £20-27 / Express £35-42
Rest of the World - Economy £15-22 / Standard £25-32 / Express £60-67
Free shipping within the UK will be applied automatically to orders with a value of £250 or more after any discounts have been applied.
When available complimentary luxe packaging will be available to UK orders with a value of £450 or more after any discounts have been applied.
Shipping options and rates may vary for archive and sample sales which ship directly from the Studio Pia studio.
Once your order has been shipped you will receive a dispatch confirmation with the tracking number from the corresponding courier, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Estimated delivery times supplied by couriers are to be used as a guide only, and Studio Pia is not responsible for any courier delays.
For customers outside of the UK, please note that your order may be subject to import duties and taxes over which Studio Pia has no control, as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Studio Pia is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities. Please email firstname.lastname@example.org if you have any concerns about your order.
Studio Pia cannot accept any order cancellations once an order is dispatched or received at the customs point of the destination country. If a shipment is undeliverable at the destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at the destination at the recipient’s responsibility.
For any orders shipping outside of the UK, a list of contents is enclosed on the parcel for customs purposes, in order to make processing easier and faster.
We recommend staying up to date with the progress of your shipment in case there are any exceptions during transit. A signature is required for any goods delivered, at which point responsibility for the purchased goods is passed to you.
If you request to waive the signature requirement, neither Studio Pia nor the courier company will hold any responsibility for a lost package. In the United States, all shipments are sent with a signed for service, however, couriers can legally deliver without requesting a signature.
If a package is marked as delivered but has not been received, or appears to be lost in transit, the Studio Pia customer service team will run a full investigation with the appropriate courier. In general, a resolution cannot be offered until a response is received by the courier, which can take several weeks.
Please note we cannot deliver to PO Box addresses.