Delivery

Please note: Orders placed during December may be subject to delays, and due to the festive break, orders placed from 18th December will be shipped from January 2025.

Packaging 

We offer two packaging options; 'Standard' and 'Luxe'.  

Standard packaging: If you do not opt to add Luxe Packaging to your order, your garments will be carefully wrapped in recycled tissue paper and shipped in an unbranded cardboard box. This option is fully recyclable. 

Luxe Packaging: If you opt for Luxe Packaging, your garments will be carefully wrapped in recycled tissue paper and placed inside our luxury Studio Pia gift box, which is then shipped in an unbranded cardboard box. This option is also fully recyclable. Add our 100% organic cotton dust bags to your order for the full luxe experience.   

Luxe packaging and dust bags can be added to your order at the cart. 

Shipping 

Select from the following shipping options at checkout.  

Domestic UK shipping:  

Standard shipping – Orders are shipped using the Royal Mail signed for tracked 48 hour service.

International shipping:  

Economy shipping (DDU): Orders are shipped using a tracked service provided by Royal Mail and your delivery countries domestic courier. This service will also be signed for wherever possible. Please note this may be a slower service.  

Shipping Costs: ​ 

United Kingdom - Standard £5
 
Europe - Standard DDU £10 
 
USA & Canada – Standard DDU £15 
 
Rest of the World – Standard DDU £15

Shipping options and rates may vary for archive and sample sales which ship directly from the Studio Pia studio.  

International Imports 

Orders shipping to outside of the UK may be subject to import duties and taxes over which Studio Pia has no control, as they are levied by your tax and customs office. Studio Pia packages are 'Delivered-duty-unpaid' (DDU).

Please email sales@studiopia.co.uk if you have any concerns about your order. 

Delivery 

Once your order has been shipped you will receive a dispatch confirmation with the tracking number from the corresponding courier, together with details on how to track your order. Estimated delivery times supplied by couriers are to be used as a guide only, and Studio Pia is not responsible for any courier delays.  

Studio Pia cannot accept any order cancellations once an order is dispatched or received at the customs point of the destination country. If a shipment is undeliverable at the destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at the destination at the recipient’s responsibility. 

For any orders shipping outside of the UK, a list of contents is enclosed on the parcel for customs purposes, in order to make processing easier and faster.  

We recommend staying up to date with the progress of your shipment in case there are any exceptions during transit. A signature is required for any goods delivered, at which point responsibility for the purchased goods is passed to you.  

If you request to waive the signature requirement, neither Studio Pia nor the courier company will hold any responsibility for a lost package. In the United States, all shipments are sent with a signed for service, however, couriers can legally deliver without requesting a signature.  

If a package is marked as delivered but has not been received, or appears to be lost in transit, the Studio Pia customer service team will run a full investigation with the appropriate courier and endeavour to resolve any issues for the customer. Please note, in general, a resolution cannot be offered until a response is received by the courier, which can take several weeks. 

Please note we cannot deliver to PO Box addresses.