Delivery

Due to national lockdown and measures put in place to protect our team, orders are currently being shipped twice a week via Royal Mail and UPS. Please check our couriers websites to see if there are any shipping issues in your area. Please contact sales@studiopia.co.uk if you have any concerns about your order. Thank you for your patience! 

Packaging

We offer two packaging options; 'Basic' and 'Luxe'. Select your desired option at checkout.

Basic packaging: Your garments are wrapped in recycled tissue paper and shipped in an unbranded cardboard box. This option is fully recyclable.

Luxe packaging: Your garments are protected inside a branded cotton dust bag, within an FSC recycled card luxury gift box. This is shipped in a cardboard box which is fully recyclable. Currently only large gift box sizes are available, suitable for one or more garments.

Shipping

Shipping costs are inclusive of packaging. Select the desired packaging and shipping service combination at checkout.

Standard shipping: Orders are shipped domestically and internationally using the quickest available tracked Royal Mail/overseas national postal system service.

Express shipping: Orders are shipped internationally using UPS's express carbon-neutral service.

United Kingdom – Special Delivery £9-11

Europe - Standard £13-26 / Express £21-42

Rest of the World – Standard £14-32 / Express £22-45

 Free shipping within the UK will be applied automatically to orders with a value of £250 or more after any discounts have been applied.

Complimentary luxe packaging will be available to UK orders with a value of £450 or more after any discounts have been applied.

For customers outside of the UK, please note that your order may be subject to extra charges and delays during the Brexit transition period.  As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. Please email sales@studiopia.co.uk if you have any concerns about your order.
For customers outside of the EU, please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Studio Pia is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

We kindly don’t accept any order cancellations once an order is dispatched or received at customs point of the destination country. If a shipment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at the destination at the recipient’s responsibility.
For any orders shipping outside of the UK, a list of contents is enclosed on the parcel for customs purposes, in order to make processing easier and faster. Please email us to discuss any gifts being sent outside of the UK.​