Due to national lockdown and safety measures now in place to protect our teams, our deliveries may take a little longer to reach you. Orders are currently being shipped twice a week via Royal Mail and UPS. Please check our couriers websites to see if there are any shipping issues in your area. Please contact firstname.lastname@example.org if you have any concerns about your order. Thank you for your patience!
Final Express Shipping Dates
UK – 22nd of December
USA – 18th December
Europe – 18th December
Rest of the World – 14th December
*Please note that, for any orders shipping outside of the UK, a list of contents is enclosed on the parcel for customs purposes, in order to make processing easier and faster. Please email us to discuss any gifts being sent outside of the UK.
Returns & Exchange
We want all of our customers to be fully satisfied with their orders. If for any reason you are not happy with your purchase we will exchange/refund your order provided you contact email@example.com quoting your name and order number.
For orders placed from the 1st of November we have extended our returns policy. If you are placing an order in the run up to Christmas you have until the 31st of December to inform us of your wish to return your order to receive a full refund.
If you wish to exchange your order please contact us before returning your order to ensure your desired pieces are available. Refunds or exchanges will only be issued for items returned in a new, unused condition with tags and hygiene stickers attached. Please ensure all bottoms are tried on over your own underwear